Updated 18 September 2026 · Practical enquiry guide
Start with access you already have
Contact someone you trust who may hold a spare: a household member, landlord or managing agent. Ask whether they can help before arranging a chargeable visit. Avoid climbing through windows or forcing a door.
If someone is in immediate danger, contact the emergency services. Otherwise, wait somewhere safe while making arrangements.
Describe the door and what happened
- Was the door locked with a key, or did it simply close behind you?
- Is it a timber, uPVC or composite door?
- Is a key broken, lost or inside the property?
- Can you access the property through another authorised entrance?
These observations are more useful than guessing which part has failed.
Compare the whole quote
Ask what the attendance charge covers, whether labour is included and how additional parts are priced. Confirm any applicable VAT and out-of-hours charge. Ask what happens if entry takes longer than expected or the lock needs replacement.
Ask for an explanation before agreeing to drilling or replacement. The appropriate entry method depends on the actual lock and fault.
Arrange access and identification
Give the full postcode, property number and any entrance or parking instructions directly to the attending business. For a flat, distinguish the shared entrance from your own front door.
Ask what evidence of authorised access the locksmith needs. Explain if your identification is inside. If you rent, discuss any proposed lock changes with the person responsible for the property.
Before the visit is finished
Ask for an itemised invoice and the specification of any new lock. Ask the locksmith to demonstrate that the door closes, opens and locks correctly and to explain any remaining fault. Keep a record of the business that carried out the work and any parts or workmanship guarantee.
Further reading: Master Locksmiths Association: choosing a locksmith.
For Bath and surrounding areas, see service information and area pages. Agree the work, price and availability with the attending business.